Area Manager, Retail

2 weeks ago

Singapore GREEN OLIVE GROUP PTE. LTD. Full time

**Area Manager (Retail Experience)**

**Location: Islandwide**

**Salary: $4000++
**Job Descriptions**:

- Responsible for day-to-day business operations, growth of sales, performance and staff management of designated outlets.
- Oversee operations of designated outlets and ensuring the outlet profitability and operational efficiency on daily basis.
- Ensuring a high delivery of excellent customer service at the outlets.
- Ensure that the sales at the outlets is optimized and meet the expected monthly targets.
- Motivate and train staff on delivering excellent customer service and that customer satisfaction is enhanced and implementing feedback loops to capture customer feedback at point of sales.
- Administer of company's standard operation procedures.
- To work closely with Managers/Supervisors in the coaching, training and development of new and existing staffs.
- To assist the manager in the recruitment and selection of the staff aligned with the Company Standards and budgetary targets.
- To ensure that food & bevarage safety and hygiene policies & procedures, workplace safety in retail store is well managed and all customers' complaints are dealt with in accordance with the Company's Policy and in the manner aimed at enhancing customer satisfaction.
- Responsible for cash management and inventory control.
- To upkeep and ensure consistent excellent standards of products, environment and staff at all times.

**Job Requirements**:

- Minimum 3-5 years relevant experience with good track record and a passion for Retail Store / Supermarket / F&B industry.
- Extensive operations knowledge in management and understanding customer service
- Drive long term growth and efficiency through the leadership and development of its people & commitment to evolving the brand experience for stores.
- Be the brands’ ambassador who live & breathe the company values and inspire the teams to do the same.
- Possess strong verbal and written communication/interpersonal skills.
- Positive attitude and strong professional customer service
- Highly organised, independent and driven
- Able to multi-task
- Highly skilled at motivating bringing a team together and getting them on board to your way of thinking
- Results-driven with a high level of initiative, influential, dynamic and engaging can think outside of a box to achieve desired outcomes through innovation and creation
- Able to work efficiently under pressure, resilient to changes and willing to accept new challenges.

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