Manager Operations Apac

**Job description**:
Are you a dynamic leader with a passion for driving operational excellence? Do you thrive in a fast-paced environment and have a proven track record in managing resources, productivity, and quality control? We are seeking a talented and experienced individual to join our Global Management Team as the Manager of Operations APAC.

Location: Singapore

At Emsere, we are dedicated to delivering exceptional products and services to our clinical research clients worldwide. We have being operating successfully for 25+ years from our European and North American locations and are very close to opening our Singapore location to support our growth ambitions in South-East Asia. We pride ourselves on our commitment to quality and innovation. As a Manager of Operations APAC, you will play a crucial role in maintaining our operational standards and contributing to our global success.

**Position Overview**

As the Manager of Operations APAC, you will be a vital member of our Global Management Team, responsible for overseeing all operational aspects within the Asia-Pacific region. You will collaborate closely with third-party logistics partners, internal stakeholders, and other global managers to ensure adherence to company policies, quality standards, and continuous improvement initiatives.

**Responsibilities**
- Develop and manage relationships with third-party providers for operational tasks, aligning with company policies and standards.
- Establish and monitor key performance indicators (KPIs) based on annual organizational goals.
- Lead training initiatives for third-party employees to ensure cross-functional proficiency.
- Oversee the execution of operational tasks including warehousing, fulfillment, technical services, and transport.
- Collaborate with global stakeholders to maintain adherence to our core values and key competences.
- Implement and improve policies, procedures, and systems for operational excellence.
- Review and approve operational invoices, ensuring accuracy and timely submission for payment.
- Perform periodic management of third-party contractual performance and quality assurance.
- Communicate and coordinate daily operations with third parties and internal stakeholders.
- Maintain a strong commitment to compliance with safety, security standards, and industry regulations.

**Qualifications**
- Relevant master's degree or equivalent working proficiency through extensive documented experience.
- Minimum of 5 years of professional and management experience.
- Strong decision-making and problem-solving skills.
- Ability to delegate responsibilities while maintaining control over operations.
- Analytical ability, particularly in a technical environment.
- Fluent in English, both verbal and written.
- Knowledge of ISO 9001 and Good Clinical Practice (GCP) is preferred.
- Proficiency in using computer software, including MS Office.
- Ability to travel up to 20% (to company locations in Europe and North America).

**Benefits**
- Competitive salary
- Opportunities for professional development and growth
- Collaborative and supportive team environment
- Travel opportunities to company locations in Europe and North America.

**Application Process**About us**:
EMSERE is a clinical trial solutions partner that provides quality services, equipment and supplies to ensure clinical trials run effortlessly from start to finish.

Established in the Netherlands as MediRent, our 25+ years of expertise and in-depth knowledge of the clinical trial process enable us to deliver the exact solutions our clients need every time — from medical devices and equipment rental to study supplies, specialty product sourcing and global trial logistics. By working closely with our clients, understanding their study protocol’s challenges and helping them plan to avoid potential pitfalls, EMSERE’s equipment, supplies, software and support aims to contribute to the success of our clients’ clinical trials.

EMSERE’s culture is defined by our core values of customer focus, service expertise and an unwavering commitment to quality. We are passionate about improving both the development process of new therapies and the lives of patients.