Regional Security Manager

At Healix, we safeguard people's health and wellbeing in every corner of the world. We are seeking a highly skilled and experienced Regional Security Manager, focussed on the APAC region, to join our fast-paced and innovative global team.

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area.

Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day. Our clients include Business Travel Insurers, International Private Medical Insurers, Leisure Travel Insurers, multi-national corporations, governments, NGOs, universities and the education sector.

If you have proven experience in a security or risk management environment, are able to demonstrate knowledge and awareness of operating in the APAC region, are credible in client facing scenarios and have strong leadership skills - we want to hear from you

**About The Role**

As the Regional Security Manager (APAC Region), you will have responsible for the day-to-day administrative supervision of the Global Security Operations Centre (GSOC).

Responsibilities will include;
**Managerial**
- Provide functional management to the APAC GSOC in line with business objectives. Supervise and administer operational and intelligence team colleagues and take responsibility for monitoring individual performance.
- Maintain operational resourcing for the APAC region and guarantee resources to deliver best-in-class crisis, intelligence and security risk management services. Oversee rota, leave and overtime requests.
- Support Healix leadership in creating a motivational and productive working environment. Foster a spirit of teamwork and commitment. Share experience, knowledge and expertise through close cooperation and efficient communication with colleagues.
- Actively contribute to the development of Healix’s business strategy for the Risk & Resilience department. Identify technical processes and service improvements that enhance pre-existing procedures and allow the platform to streamline and become more productive without compromising on service quality.

**Security Operations**
- Provide day-to-day expertise to enhance security assessment and assistance services. Proactively oversee more complex cases in support of the front line team. Provide operational guidance during security escalations and ensure strict adherence to escalation protocol and SOPs.
- Perform the role of operational lead as part of an Incident Management Team (IMT) during escalated situations, evacuations and security operations. Work outside of regular hours, until the standing down of the IMT.
- Ensure the APAC team maintains a network of high-quality operational security and risk management assets in the region. Develop an asset network. Ensure that information is adequately captured and assets are compliant with Healix business requirements. Maintain strong relationships with assets and enhance Healix’ reputation.
- Conduct travel to any country in support of operational or business development requirements, including providing on the ground assistance during incidents or crises.
- Act as operational ‘on call’ to ensure effective support to escalations in line with rota requirements.
- Ensure the APAC operations platform remains a proactive operational unit. Support operational planning and other ‘under the bonnet’ capacity-building tools, including CapStats, TOGA, TIGA, ConOps etc.

**Risk Intelligence**
- Collaborate with the intelligence team to ensure high quality and consistent intelligence output. Author content to support risk intelligence output, where required.

**Risk & Resilience Consultancy**
- Deliver security and risk management consultancy tasks when required. Such tasks may include (but not limited to) security awareness trainings, evacuation planning, crisis management, security reviews & audits.

**Business Development**
- Establish long-term and mutually trusting relationships with key accounts and existing client stakeholders in the APAC region. Participate in client meetings and conduct tours of the operational platform where required. Proactively engage with clients to improve service quality. Identify and capitalise on value-add opportunities.
- Develop a comprehensive understanding of the Healix value proposition and effectively communicate that to customers. Embrace the company ethos and become an ambassador for the Healix approach.

**Required Skills and Experience**

**Skills**
- Recognised qualification and proven expertise in the field of political, operational and security risk management.
- Demonstrated knowledge and experience of the challenges of operating in the APAC region.
- Excellent verbal communication and presentation skills.
- Good writing ability and critical thinking skills.
- Credibility in client-facing situations. Experience and understanding