Institutional Client Management Professional

4 days ago

Outram, Singapore Bitstamp Full time

We are driving a revolution Today, Bitstamp is one of the world’s largest cryptocurrency exchanges and a cornerstone of the global crypto market. Our ambition is to expand our business and brand in APAC, and we are looking for innovative, ambitious and passionate people to be part of this story in Singapore.
**This is an excellent opportunity for an Institutional Client Management Professional** to be part of the team that rapidly accelerates Bitstamp’s growth in the region. **You will work in a dynamic, fast-growing, international company that sets the benchmarks for the industry. If this strikes a chord with you - then join us to make a difference.**

**What you’ll be doing**:

- Provide support for Bitstamp’s products, and serve as a domain expert across multiple channels.
- Support Bitstamp’s top-tier clients - liaising across multiple client-channels as the domain expert.
- Provide white glove support to our highest priority global clients in an articulate and empathetic manner while building long-term relationships.
- Drive impactful changes across workflows and tools in collaboration with sales, engineering, and product teams.
- Embed and operationalize new and existing processes in the APAC region.
- Facilitate pre and post onboarded client calls - highlighting key product features and answering technical related questions.
- Manage post-sales onboarding process for new clients and provide ongoing customer support - including managing product and technical queries, and reporting requests.
- Act as a liaison point for top-tier clients and internal teams including Business Development, Product and Compliance, in order to provide exceptional customer support and a seamless customer experience.
- Work as part of a geographically disbursed team.
**Who we’re looking for**:

- 3+ years in a customer-facing role ideally in customer support, client services, or B2B account management.
- Experience working with a technical product will be preferred.
- Experience in being the liaison point for top tier clients, as well as cross-functional teams.
- Team player with strong time management and multi-tasking skills.
- Ability to work collaboratively in a geographically disbursed environment.
- Empathetic client management, with a continuous strive towards providing exceptional customer support and a seamless customer experience for clients.
- Excellent communication skills with all levels of internal stakeholders and clients.
Available for occasional international travel for client and staff meetings.
- Working understanding or a keen interest in the cryptocurrency ecosystem
- Fluent in English with Chinese language skills is highly desirable.

We have become the world’s longest-running cryptocurrency exchange by building a talented team of people who enjoy working together and are dedicated to supporting each other’s growth.

If you want to join a fast-paced company in a highly innovative industry and if you find it exciting to contribute to Bitstamp's next chapter, in a time where crypto will become mainstream** - come and join the team

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