IT Support Engineer

6 days ago

Singapore IT INFINITY PTE LTD Full time

**Responsibilities**
- Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.
- Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
- Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
- Administer Active Directory, including user accounts, permissions, and group policies.
- Set up and manage user profiles, access controls, and authentication.
- Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
- Provide user support for login issues, password resets, and account management.
- Install, integrate, and configure new computer systems and hardware for users.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

**Requirements**:

- Knowledge of Active Directory, DNS, DHCP, and Group Policy.
- Experience in administering Windows Client Operating system, Windows Server
- Experience in administering network devices (routers, switches, firewalls).
- Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
- An openness to learning new technologies.

**Preferred Certifications**
- ITSM v4 Foundation, CompTIA A+, Network+, or Security+
- Microsoft Certified: Microsoft 365 Administrator
- Microsoft Certified: Azure Administrator Associate

**Company Overview**
Accounting & Payroll Solutions Provider

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