Customer Care Representative

1 week ago

Singapore Emerson Full time

**Job Summary**

If you are looking for a new opportunity in the field of Order Administration, Emerson has an opening for you We are seeking for Customer Support Representative who will handle accurate and timely administration of customer orders and KOB3 backlogs. The role will ensure orders are met and in compliance with customer requirements and product specifications.

**In This Role, Your Responsibilities Will Be**:

- Coordinate between plant and sales offices (LBP) for Tier 1 KOB3 orders.
- Provide updates and status reports to sales office or customer as required.
- Coordinate with plant team to get order status and support prioritization.
- Support resolution of customer inquiries and adherence to customer request date.
- Supervise customer change orders appropriately.

**Customer and Sales Office Communication**:
**Managing Orders**:

- Proactively handle KOB3 backlog.
- Ensure all orders are managed and have been entered accurately to ensure correct product specification, agreed delivery, certification, and documentation requirements.

**Communication of shipping, resolve invoicing issues**:

- Coordinate inspection if required.

**Status Updates**:

- Assist in sales shipment forecasting.
- Provide reporting on order status.
- Follow up on commitments and delivery achievements with the plant.

**Change Order Management**:

- Manage change order process.

**Who You Are**:
You quickly and critically take action in fast-paced and unexpected situations. You are an active learner who uses both success and failure as learning opportunities. You anticipate customer needs and deliver services that are beyond customer expectations.

**For This Role, You Will Need**:

- Degree in Business related field or equivalent experience.
- Minimum 2 years of work experience in customer facing role.
- Strong customer support skills; strong communication (written and verbal) skills.
- Ability to multi-task and manage competing priorities.
- Proficient in a variety of software programs including customer relationship management and ERP software.
- Ability to comprehend technical specifications.

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.**

**With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.**

**We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team - let’s go**

**No calls or agencies please.

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