Customer Care Representative

2 days ago

Singapore We Are Caring Full time

We Are Caring is a globally-leading social impact organisation focused on ensuring the ethical recruitment of Migrant Domestic Workers (MDWs), supported by the DBS Foundation. Using advanced smart technology through an online platform and supported by our incredibly passionate team, we have ambitious growth plans against our vision for a world with opportunities for all.

To learn more about We Are Caring, including our mission and values, please visit our website.

**An overview of the role**:
The main purpose of this role is to ensure the seamless operational running of our recruitment process between employers and MDWs, with customer care being central to all you do. Working as a team, you’ll experience the fast-paced life within a start-up and have a real impact on others.

No experience is necessary, as full training and mentoring will be provided alongside sponsorship of the Certificate of Employment Intermediaries (CEI), but we are looking for individuals who are passionate about people and service, with exceptionally strong communication skills.

**Main responsibilities**:

- Ownership of the end-to-end recruitment process of MDWs, including:

- Guiding clients through the hiring journey and advising them on their legal rights and obligations in compliance with the Employment Act and MOM Regulations
- Drafting documentation (including contracts, insurance and other necessary paperwork)
- Updating our internal databases
- Liaison with third-party organisations, including the Ministry of Manpower and Country Embassies
- Leading communications and being the main point of contact to support families and MDWs through the period of employment to ensure the well-being of all parties in a professional manner
- Leading on mediation cases where required, acting with integrity and professionalism
- Work with our team to drive several key initiatives (depending on your passion and career ambitions), supporting our start up business to scale
- Ad hoc projects as required

**Job requirements**:

- Exceptional communication skills, both oral and written
- A key team player, hard working and eager to learn
- A strong affinity for critical thinking, hands-on execution, problem-solving and the ability to respond to stakeholders quickly
- Love working and contributing in a fast-paced environment

**More details**:
5 days per week (across Monday to Sunday), 9am-6pm
Please note that weekend work is required, where you will be required to work one weekend day each weekend

**Salary**: $2,800-$3,500 per month (dependent on experience)

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