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Team Lead, Customer Care Management_Fraud

2 weeks ago

Singapore UOB Full time

Overview
Team Lead, Customer Care Management_Fraud at UOB. Lead, motivate, and manage a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals. Provide coaching, feedback, and performance reviews to ensure team members meet or exceed performance goals.
Responsibilities
Lead, motivate, and manage a team of customer care representatives who handle fraud reports, scam inquiries, and compensation appeals. Provide ongoing coaching, feedback, and performance reviews to ensure team members meet or exceed performance goals.
Oversee the resolution of fraud and scam cases, ensuring timely investigations and clear communication with customers. Ensure that team members accurately capture and document fraud cases, investigate issues, and follow up with customers regularly.
Supervise the processing and review of customer compensation appeals related to fraudulent transactions or scams. Ensure each case is reviewed thoroughly, and compensation decisions are made in accordance with the