Customer Care Representative
2 weeks ago
**Customer Care Representative**:
The Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process. Under mínimal supervision, they are responsible for supporting and managing customer order requirements at designated ports, follow up to ensure delivery and prepare case for billing.
This role will operate in an international environment, while working collaboratively with the Account Sales teams, Supply Chain, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew products and services.
**Principal Duties and Responsibilities**:
- Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
- Reply directly for acknowledgement and check for product availability, lead-time, delivery cost
- Process customer orders through to delivery locations, issue all relevant documents to move and deliver products on board vessels
- Daily communication and follow-up with responsible warehouses - reviewing the day’s delivery plan and potential issues to ensure on-time delivery of orders
- Close partnership with Planning by highlighting potential inventory shortages or demand uptick.
- Making calls to shipping agents for vessel ETA/ETD, timely update of system due date to ensure inventory visibility for allocation purpose.
- Manage customer inquiries - connecting with internal colleagues - communicating Customer issues as needed
- Identify Customer requirements with a general understanding of Drew capabilities as communicated through the Sales and Customer Care Team Leaders
- Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
- Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
- Comprehend Drew product lines with a general understanding of product alternatives. Participate in training where offered
- Contribute to the documentation of incomplete deliveries or fill rates
- Other tasks and projects as may be assigned from time to time
**Required / Desired Knowledge, Experiences and Skills**:
- 1 to 3 years’ good relevant customer service experience
- Experience in Marine or Shipping Industry a plus
- Supply Chain discipline a plus
- A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
- Ability and high level of comfort working in a fast paced environment
- Highly organized
- Ability to multi-task
- Articulate with excellent verbal and written communication skills
- English language both verbal and written required
- Multi-lingual a plus, may be required dependent on regional needs
- Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
**Education/Certifications**:
- Diploma in Business Admin or equivalent in job experience required
**Physical Working Environment**:
- Climate controlled office environment and requires the ability to sit for extended periods of time
-
Customer Care Representative
1 week ago
Singapore Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...
-
Senior Customer Care Representative
7 days ago
Singapore Givaudan Full time**Senior Customer Care Representative - Your future position?** As a Customer Care Front Office Representative you will be the central link between the customer, operations, sales team and our shared service center to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers,...
-
Senior Customer Care Representative
2 weeks ago
Singapore Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...
-
Customer Care Representative
2 weeks ago
Singapore Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...
-
Customer Care Representative
7 days ago
Singapore DSM Full time**Job title**: Customer Care Representative **Country **:Ascent, Singapore At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared...
-
Singapore beBeePetCare Full time $2,400 - $2,800Pet Care Centre Executive RoleWe are looking for a professional and friendly customer service representative to join our team at the Pet Care Centre. Welcome all guests warmly, answer calls as needed, and direct inquiries with care. Engage with customers to recommend suitable grooming packages. Manage and schedule grooming appointments for smooth operations....
-
Premier Customer Care Representative
6 days ago
Singapore FEDERAL EXPRESS (SINGAPORE) PTE LTD Full timeJob Title Premier Customer Care Rep Occupation Customer Business Executive **Job Description & Requirements**: Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy,completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules...
-
Dedicated Customer Care Representative
4 hours ago
Singapore beBeeCustomerCare Full time $3,600 - $4,800Job Title: Dedicated Customer Care RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Consultant/Executive. This is a dynamic role that requires strong communication and problem-solving skills, with a passion for delivering exceptional customer experiences.Key Responsibilities:To attend to customers'...
-
Patient Care Representative
3 days ago
Singapore beBeeHealthcare Full timeJob Title: Patient Care RepresentativeWe are seeking a skilled and compassionate individual to join our team as a Patient Care Representative. As a key member of our healthcare organization, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our customers.Key Responsibilities:Answer incoming calls from...
-
Customer Care Representative
1 week ago
Singapore Cisbio Full time**Responsibilities**: Location Singapore, SG Job ID JR-032053 **Responsibilities**: - Handle customer enquiries - Process consumables orders from order entry to invoicing - Ensure proper documentation and all order management processes according to corporate policies - Coordinate shipping between various manufacturing sites, warehousing and third party...
