Dedicated Customer Care Representative
3 days ago
Job Title: Dedicated Customer Care Representative
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Consultant/Executive. This is a dynamic role that requires strong communication and problem-solving skills, with a passion for delivering exceptional customer experiences.
Key Responsibilities:
- To attend to customers' incoming calls, SMS, and messages in a timely and professional manner.
- To issue invoices for different branches, ensuring accuracy and efficiency in all transactions.
- To update customer information on internal databases, maintaining confidentiality and data security.
- To support sales consultants by securing appointments, leveraging knowledge of the market and customer needs.
- To place outbound cold calls and provide excellent customer services, building long-term relationships with clients.
- To keep customers informed on the latest updates and ongoing promotions, demonstrating expertise in product knowledge.
- To show empathy and sensitivity towards customers' requirements and concerns, providing solutions that meet their needs.
- To perform other administrative duties as assigned, contributing to the smooth operation of the branch.
Requirements:
- Suitable candidates should possess 'A' Levels or Diploma and above, with relevant experience in service industries such as retail, healthcare, hospitality, airlines, and spa & beauty.
- 1 year of relevant experience from service industries, preferably handling English and Mandarin speaking customers with proven Sales and Customer Service skills.
- Ability to handle multiple tasks simultaneously, prioritizing deadlines and meeting expectations.
- Familiarity with computer and IT systems, with basic troubleshooting skills.
- A responsible and team-oriented individual with a passion for continuous learning, committed to achieving business objectives.
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