A Dedicated Customer Service Representative

14 hours ago

Singapore beBeeCustomer Full time $3,200
Job Title:

A Dedicated Customer Service Representative

About the Role:

We are seeking a skilled and detail-oriented customer service professional to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Key Responsibilities:
  • Answer and manage all incoming calls, identify caller needs, and redirect appropriately
  • Welcome and attend to walk-in visitors as the first point of contact
  • Coordinate and assign technicians for site inspections and maintenance according to urgency and location
  • Liaise with internal teams to address and resolve customer issues
  • Maintain accurate service records, logs, and documentation
Requirements:

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work independently and as part of a team. A good understanding of customer service principles and practices is also essential.

Benefits:

We offer a competitive salary package, including overtime pay and annual leave. Additionally, we provide opportunities for career growth and development within our company.

Other Information:

This is a permanent position requiring 44 hours of work per week, Monday to Friday, plus alternate full Saturdays. We welcome applications from individuals who are bilingual in English and Mandarin, as this will enable them to converse effectively with Mandarin-speaking associates.

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