Membership Manager

2 weeks ago

Singapore ONE RQ PTE. LTD. Full time

**WHO ARE WE**:
One RQ is a private members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

**WHO ARE YOU?**:
We are looking for a highly skilled Membership Manager professional to drive revenue growth, build strong member relationships, and identify new business opportunities. This role is ideal for someone with a strategic mindset, exceptional communication skills, and a proven track record in sales, client management, and business expansion.

You will play a critical role in managing & developing sales strategies, negotiating contracts, and collaborating with internal teams to deliver exceptional value to clients. Your ability to analyze market trends, nurture long-term partnerships, and execute growth initiatives will be essential to success in this role.

**RESPONSIBILITIES**:
**Membership**
- Respond to membership enquiries, conduct tours, and onboard new members
- Respond to member requests for suspensions, terminations, and corporate transfers
- Work with membership and finance team for additional member-related matters such as renewals, disputes, suspensions, terminations, and finance-related matters
- Liaising with finance team for member-related finance
- Troubleshoot member issues from time to time
- Support Membership & Partnerships Director with member analysis, reports and surveys
- Building benefits with partners to ensure we have a valuable benefit offering for our members
- Manage highly sensitive membership data

**Communities**
- Create and manage communities for our members from fitness-focused to literature-loving groups. Work with the members to understand their passions to help drive the formation of these communities
- Conceptualize, produce, and manage community-focused initiatives, events, and programming, working with the wider 1880 team.
- Ensure a wide and diverse range of communities and associated initiatives are considered
- Ensure all events are organized and planned in time for deadlines and communicated appropriately.

**REQUIREMENTS**:

- A minimum of 2 years work experience in a sales & customer service-focused role
- Excellent communication skills
- Strong interpersonal skills and a ‘can do’ attitude
- Strong team player
- Must be able to prioritize and multi-task
- Strong proficiency in organization, problem-solving, and communication
- Flexible to work occasional evenings and weekends

**YOUR PERKS**:

- Employee discount on F&B at the club
- Daily staff meals
- Discretionary Bonus
- Group Insurance (GP- unlimited free consultation & medicine, TCM, Hospitalisation, Dental)

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