IT Services

**Requirement** - Diploma / Degree in Information Systems, Computer Science or equivalent - More than 3 years of IT project management experience and at least 5 years of IT experience - Familiar with Software Development Life Cycle (SDLC) - Experience in IT business analysis techniques **Responsibilities**: - Service Management, Liaise and work directly...

**Responsibilities**: - Provide IT Service desk support in Banking environment - Follow client operational workflow/guidelines. - Manage operational tickets at level 1 for incidents (perform troubleshooting to deliver a known solution or workaround) and service requests (documented steps to deliver an outcome) using the SOPs provided. - Perform escalation...

**Responsibilities**: - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Maintain ownership of cases and follow-up on reported issues until closure and...

You will part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team. You will be performing the following scope of work for a system or a family of systems that covers: - Service Management - Configuration Management - Incident Management - IT Security Management - IT Security Compliance & QA...

**Requirement** - Diploma/Bachelor's Degree in Computer Science, Information Systems, or related field. - At least 3 years of IT support experience in M365 and Sharepoint - Experience in Office 365 and Microsoft SharePoint Administration/Configuration - Experience in SharePoint including scripting - Well-rounded M365 suite exposure (Exchange, Teams, One...

**Requirement**: - Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. - Extensive experience (typically 10+ years) in IT service delivery, with a significant focus on cloud and hybrid infrastructure environments. - At least 5 years in a leadership role managing service delivery teams. - Deep technical...

Project Admin (Service Delivery Executive) (ref: 106) JD: - Responsible for managing the projects day to day operational support and Act as a focal point for all support related queries and issues. - Manage customer expectations and Build strong partnership - Ensure that effective communication is provided to the customer (including monthly or weekly...

**Customer Service Helpdesk (L1 Support) (102)**: **Responsibilities**: - Perform follow-ups to ensure problems have been resolved. - Communicate problems and issues through weekly update in meeting - Provide suggestion and solution to user - Work with technology/ support or PMO in resolving issues - Understand and record issues for tracking or...

Qualification and Education Requirement 1. 4+ years’ hands on working experience in software product development with clear understanding on SDLC and agile methodology. 2. Prior experience in full stack development role on Microsoft.Net Development. 3. College or University degree in Computer Science or a related discipline Core Competency...

**ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...