IT Service Desk Engineer

3 days ago


Singapore Opus IT Services Pte Ltd Full time

**Responsibilities**:

- Provide IT Service desk support in Banking environment
- Follow client operational workflow/guidelines.
- Manage operational tickets at level 1 for incidents (perform troubleshooting to deliver a known solution or workaround) and service requests (documented steps to deliver an outcome) using the SOPs provided.
- Perform escalation (if needed) using the process given.
- Drive continuous improvement to the operations (time taken to deliver a final solution, L1 resolution rate, ticket backlog).
- Ensure after the initial knowledge transfer (within 4 weeks), there is on-going management of resources and skills.

**Minimum qualification**:

- Fresh ITE graduates preferred, diploma in related computer science/information technology is optional.
- 1 - 2 years’ experience

**Job Types**: Full-time, Permanent, Contract

**Salary**: Up to $2,600.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- IT support: 1 year (preferred)
- Health insurance



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