Service Desk Engineer

2 weeks ago

Singapore ENNOVATEZ PTE. LTD. Full time

**Service Desk Engineer**

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

**Responsibilities**:

- Provide level 2 End User Computing support and well verse in Windows OS.
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment.
- Basic troubleshooting skills for IOS and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Familiar with Service Desk ticketing systems and process.
- VIP support.
- Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
- Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
- Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
- Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
- Release Management - liaising with the testers, vendor, tracking features and defects
- Service Request Management - documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
- Continual Service Improvement - being able to highlight areas of improvement for effectiveness and efficiency
- Service ReportingServiceNow - to assist with the day-to-day management of the tool, including working on incidents and requests

**Technical Skills & Qualifications Required**:

- Good knowledge of ITIL
- Good knowledge of ServiceNow
- Good knowledge/experience of using the Microsoft suite, specifically including SharePoint, Visio and ExcelExposure to/familiarity with automation

**Job Requirement**:

- Diploma/Bachelor’s degree in computer science / information technology or relevant field.
- Proven work experience as a desktop support engineer or support technician.
- At least 3 years of IT deskside support experiences.
- A good team player.
- Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types - procedures, comms, training modules.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

  • Service Desk Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    " **Excellent communication skills** - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS...

  • Service Desk Engineer

    1 week ago

    Singapore ACHIEVE TALENTS PTE. LTD Full time

    Minimum Higher NITEC / Diploma in IT related disciplines - Minimum 1 year of working experience in IT service desk preferred - Possess good customer service and communication skills Our client delivers digital solutions including Mobility, Smart Life, Industry, Energy and IT, to increase customers' social, environmental and economic value. They are looking...

  • Service Desk Engineer

    2 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & Responsibilities Role: Service Desk Engineer - L1 Job Type: 1 Year Renewable Contract Job Summary: We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT...

  • Service Desk Engineer

    6 days ago

    Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...

  • Service Desk Engineer

    6 days ago

    Singapore PLOY ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...

  • Service Desk Engineer

    5 days ago

    Singapore PLOY ASIA PTE. LTD. Full time

    **Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...

  • Service Desk Engineer

    3 days ago

    Singapore PLOY ASIA PTE. LTD. Full time $60,000 - $120,000 per year

    Service Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...

  • Service Desk Engineer

    2 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & ResponsibilitiesRole: Service Desk Engineer - L1Job Type: 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT...

  • Service Desk Engineer

    6 days ago

    Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...

  • Service Desk Engineer

    2 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time $104,000 - $130,878 per year

    Role : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...