Service Desk Engineer

2 weeks ago

Singapore ENNOVATEZ PTE. LTD. Full time

**Service Desk Engineer**

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

**Responsibilities**:

- Provide level 2 End User Computing support and well verse in Windows OS.
- Good Hardware and software troubleshooting skills for PC.
- Break fix and IMAC support for end user deskside equipment.
- Basic troubleshooting skills for IOS and android devices.
- Handles asset and peripherals inventory management.
- Meeting room and AV equipment knowledge.
- Provide smart hands support for networks and servers
- Familiar with Service Desk ticketing systems and process.
- VIP support.
- Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
- Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
- Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
- Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
- Release Management - liaising with the testers, vendor, tracking features and defects
- Service Request Management - documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
- Continual Service Improvement - being able to highlight areas of improvement for effectiveness and efficiency
- Service ReportingServiceNow - to assist with the day-to-day management of the tool, including working on incidents and requests

**Technical Skills & Qualifications Required**:

- Good knowledge of ITIL
- Good knowledge of ServiceNow
- Good knowledge/experience of using the Microsoft suite, specifically including SharePoint, Visio and ExcelExposure to/familiarity with automation

**Job Requirement**:

- Diploma/Bachelor’s degree in computer science / information technology or relevant field.
- Proven work experience as a desktop support engineer or support technician.
- At least 3 years of IT deskside support experiences.
- A good team player.
- Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types - procedures, comms, training modules.
- Customer centric and focus on service excellence.
- Excellent problem-solving and multitasking skills.Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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