L1 Production Support Engineer

2 weeks ago

Singapore RP INTERNATIONAL RESOURCES PTE. LTD. Full time

Are you looking to expand your career in financial technology support? We are seeking a motivated L1 Production Support Engineer to join our team in Singapore for a 3-month contract role. This position offers the opportunity to work with leading payment and card processing technologies in a dynamic environment.

**Key Responsibilities**:

- Monitor system alerts and batch jobs related to VisionPLUS 10 (Flex).
- Perform daily system health checks across modules such as CMS, FAS, TRAMS, ITS, and more.
- Conduct initial triage of incidents and service requests.
- Provide quick workarounds and fixes for recurring issues.
- Document standard operating procedures (SOPs) and maintain a knowledge base.
- Escalate complex issues to L2/L3 teams when required.
- Collaborate with development, infrastructure, and vendor teams.
- Support deployment activities, monthly releases, and patching.
- Prepare incident reports and root cause analysis documentation.
- Assist with user requests such as password resets, account unlocks, and basic configuration updates.

**Qualifications**:

- 2-5 years of relevant experience in L1 production support, ideally within banking or payment systems.
- Strong foundational knowledge of VisionPLUS 10 (Flex) and its core modules.
- Hands-on experience with JCL, COBOL, VSAM, and CICS.
- Exposure to Micro Focus (Flex) environments - Linux basics, WinSCP, PuTTY, DMC, and job schedulers.
- Familiarity with SQL/DB2 and log analysis (advantageous).
- Experience with ITSM tools such as ServiceNow or Remedy.
- Understanding of ITIL practices (preferred).
- Excellent communication skills and customer service orientation.

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