Customer Support

5 hours ago

Singapore JMP Statistical Discovery, LLC Full time

**Job Description**:
**We are looking for someone who can fluently speak English, Japanese and Chinese.**

JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.

**What you’ll do**:
We are looking for a Technical Support Analyst to engage in daily global business-to-business communication with prospective and current customers. Serving as a “front door” to JMP across inbound channels, these professionals enhance the customer experience by using technical skills and knowledge of products and services to answer questions, resolve issues, provide information and guidance, and connect customers to domain experts across JMP, as needed.

**You will**:

- Continually develop and retain a broad range of knowledge of all JMP products, services, and internal infrastructure from both a technical and informational standpoint in order to triage and resolve inquiries across all areas of the company.
- Collaborate with Sales, Store, Education, Technical Support, and other customer-facing organizations to ensure that a consistent message is communicated to our customers and/or business partners.
- Interact with customers and prospects with enthusiasm and energy, maintaining coverage and availability throughout business hours.
- Provide feedback and recommendations on how to build, strengthen, and improve customer experience.

**What we’re looking for**:

- Bachelor’s degree, preferably in Business, Marketing, MIS, or other relevant experience in a similar role
- Experience in Customer Support, Customer Service, Sales, Loyalty, Engagement or similar role essential
- Excellent written and verbal communication skills in English + Japanese/Chinese
- Ability to work independently and as part of a team

**The nice to have**:

- May provide training and coaching for new employees or team members
- May participate in departmental task forces and competency centers
- Contribute to established Knowledge Base for sharing knowledge

**Other knowledge, skills, and abilities**:

- Problem solver with the ability to quickly understand customer requests and suggest appropriate resources or actions
- Knowledge of JMP products and services, preferred
- Experience with Salesforce, preferred

**#LI-MS2** #JMP

  • Customer Support Director

    4 days ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Customer Support Director

    1 week ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...

  • Kitchen Assistant

    2 weeks ago

    Singapore beBee Customer Full time $2,800 - $4,200

    About Our Team">We are seeking a dedicated and enthusiastic individual to join our close-knit team. As a member of our staff, you will have the opportunity to work in a fast-paced environment where excellent customer service is paramount.Our team works collaboratively to ensure smooth operations, and we encourage open communication and collaboration. We...

  • High-Performance Desktop Support Specialist

    2 weeks ago

    Singapore beBeeDesktop Support Specialist Full time

    Unlock a world of opportunities as a Desktop Engineer with our forward-thinking team Job Description: We are seeking a skilled and motivated individual to join our team as a Desktop Engineer. In this role, you will be responsible for providing desktop support to customers, addressing a range of IT topics and issues. Your primary goal will be to deliver...

  • 2nd Line Support Analyst

    1 week ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Customer Account Administrator

    2 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Leading Turoprop manufacturing having opening in the Customer Support center in Singapore. Engage with customers through visits & calls - Understand the operators’ material problematics & expectations - Have a constant view on their priorities / needs with regards to the backlog - Discuss the material performance, share benchmark & agree on action plan to...

  • Head of Internal Audit

    4 days ago

    Singapore Support Full time

    About BitMEX BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with "no coin lost, ever". Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Support

    3 weeks ago

    Singapore SINGAPORE DE SHUSHOKU Full time

    Roles & ResponsibilitiesWe are seeking a Customer Support to provide operational support to our clients in Japan. This role will involve direct communication with Japanese clients and our accounting department in Japan, as well as coordination with our offices in other countries. The ideal candidate will be detail-oriented, proactive, and comfortable working...

  • Customer Support

    2 weeks ago

    Singapore SINGAPORE DE SHUSHOKU Full time

    Roles & Responsibilities We are seeking a Customer Support to provide operational support to our clients in Japan. This role will involve direct communication with Japanese clients and our accounting department in Japan, as well as coordination with our offices in other countries. The ideal candidate will be detail-oriented, proactive, and comfortable...