Business Process

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

**Summary**:
Reporting to the Business Process and Systems Manager, you will be responsible for reviewing and identifying areas of improvement in the current process and systems and propose solutions to improve efficiency for several ports, hubs and countries. You will collaborate with various stakeholders to improve and align the workflow process. From time to time, you will also participate in regional studies/projects with the aim of optimizing network costs and/or OPEX mitigation strategies.

We are looking for someone with good knowledge in process improvements, strong analytical and communication skills. Prior experience in project management would be an added advantage.

**Main Responsibilities**:
Conduct studies to optimize process flows and reduce operational costs

Review and identify area of improvements, best practices of current process and coordinate follow up with respective functional departments and Head Office (HO)

Proactive follow up and reporting of the KPI initiatives and performances in the region with the help of analytics

Assist with regional action plans to improve processes and reduce OPEX

Proactive communication and follow up with Asia Regional Office (ARO), agency ops and HO with the goal to improve productivity and quality i.e. gap analysis, specific improvement plan

Participate and provide suggestions for continuous improvement projects and evaluation of existing IT tools

Promote digitalization tools within the Operations department

Coordinate user acceptance testing (UAT) for new functionalities of systems and tools deployed by HO.

Create and formalize region-specific Process Flows using corporate BPM tool (Signavio).

Assist in HO Ops Project implementation for AP region (e.g., Digital Berth Plan, EDI onboarding, JIT berthing schedules)

To excel in this role, you will need to possess good communication and analytical skills and sensitive to numbers.

**Minimum Requirements**:
Minimum a Diploma Holder and/or Degree Holders with 2 - 3 years of working experience in the shipping or related industry

Good mastery of main Microsoft Office suite (ie. Excel/Word/Powerpoint)

Experience in one or more of the following areas would be advantageous

Automation Tools

Business Intelligence scripting or visualization

Basic coding skills

Strong communication skills

**This role is open for local employment only

**Kindly note that only short-listed applicants will be contacted.

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure