Business Process Analyst

The **Business Process Analyst** will report directly to the APAC Commercial Process Lead. This position is a key part of the Global Process Team and is responsible for understanding the company’s business strategy, North Star operating vision, business imperatives and capabilities, and how they affect technology imperatives and strategic initiatives. Develops interaction model for people, resources, and controls within the process constraints.

The Business Process Analyst will partner with the business, global technical business solutions, GI Controls and IT to ensure adoption of “best practices” and standardization of business architecture outputs across the company.

**The responsibilities for this role include**:

- Understand the company’s business strategy, operating vision, business imperatives and capabilities, and how they affect technology imperatives.
- Understand the key challenges that sponsor and key stakeholders face.
- Define opportunities to create business value for the company.
- Define the specific business solutions and structures needed to realize these opportunities.
- Help define the performance goals, metrics, and key milestones for the proposed solutions.
- Review prototypes, enterprise blueprints, and the scope of the initiatives to meet the business imperatives.
- Increase the level of business and IT leaders confidence in the solution.
- Identify risks and assumptions associated with the functional elements of the solution.
- Advocate and drive adoption of “best practices” to ensure standardization of business architecture outputs across the company
- Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables
- Provides recommendations, and collaborates with business to ensure solutions meets the business needs on a complex project.
- Assist in defining, analyzing, and evaluating business process &/or system requirements to solve business problems
- Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
- Drive and challenge stakeholders on their assumptions of how their processes can be improved
- Develop formal recommendations/solutions for review by business customers
- Contribute and develop Business Change Team Knowledge Management & Best Practices
- Develop comprehensive process designs and details to outline strategic and tactical solutions for the business.

**What we're looking for**:

- 5+ years of experience in management consulting, business operations, or process improvement roles.
- Insurance industry experience in commercial P&C preferred but not required.
- Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
- Lean Six Sigma certification and Visio experience.
- Must have experience and expertise in applied process improvement methodologies including process mapping, root cause analysis, re-engineering, etc.
- Strong PC and documentation skills, e.g. Excel and Advanced Word.
- Strong written and verbal communication skills.

LI-RO1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

**Enjoy benefits that take care of what matters**

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

**Welcome to a culture of**inclusion**

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We