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Call Centre Agent

2 weeks ago

Singapore Ademco (Far East) Pte Ltd Full time

**Description**
- Manage all inbound and outbound calls in a timely and professional manner
- Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
- Handle customers’ complaints via phone or correspondence professionally
- Update and maintain a proper record on all customers
- Be involved actively in the customer retention program and strategy
- Work as a team and ensure that the call centre service level is met
- Resolve customer queries efficiently and escalate problems/issues promptly

**Requirements**:

- Able to work monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
- Possess good communication, interpersonal skills and PC knowledge
- Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarM/Fault request and support purposes
- Training will be provided
- No S Pass quota, only Singaporeans need apply

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary