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Call Centre Agent

3 weeks ago

Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time

Job Summary:

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We are seeking a skilled Customer Service Representative to join our front desk team at MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED. As a key member of our team, you will be responsible for providing exceptional customer service to our guests.

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Responsibilities:

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  • Answering incoming calls and directing them to the relevant parties.

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  • Providing guests with information about hotel services.

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  • Monitoring automated systems, including fire alarms and telephone equipment.

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  • Assisting with reporting issues related to telephone equipment or services.

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  • Familiarizing yourself with health and safety procedures, fire protocols, and bomb threat procedures.

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Requirements:

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  • Prior experience as a Call Centre agent in previous establishments will be an added bonus.

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  • The ability to multitask and handle multiple responsibilities simultaneously.

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  • Excellent communication and interpersonal skills.

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  • Able to work well under pressure and adapt to changing situations.

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Benefits:

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  • Flexible benefits package.

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  • Opportunities for learning and development.

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  • Staff discount on food and beverages.

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