Client Services Manager

5 days ago


Singapore Cielo Talent Full time

Company Description
- Job Description

**Team Management**:

- Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions.
- Work with team day-to-day to meet performance goals and objectives.
- Maximize the use of Cielo resources to meet goals.
- Responsible for hiring, performance management and career development for a recruiting team of smart, highly ambitious Cielo employees in a variety of recruiting and recruiting support roles.
- Provide leadership, inspiration and coaching to the recruiting team.
- Establish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas or other regular touch points.

**Client Relationships**:

- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You.”
- Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
- Work with Client Services Director to ensure execution of Strategic Account Plans in partnership with client HR and key stakeholders.
- Leads, develops and delivers team meetings and partners with CSD on annual and quarterly business reviews.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.

**Cielo Operational Excellence**:

- Support recruitment process needs of one or more clients.
- Responsible for Cielo-specific metric reports and P&L management.
- Manage the budget and ensure systems are in place to track expenses.
- Drive standardization, continue improvement and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives.
- Additional duties as assigned.
- Qualifications

**Education**:

- Bachelor’s degree is required. Equivalent experience may be considered.

**Experience**:

- Minimum of five or more years’ results-oriented leadership experience in talent acquisition or human resources.
- Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.

**Functional/Technical Knowledge, Skills and Abilities Required**:

- Strong proficiency in the Microsoft Office Suite.



  • Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

    Play an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...

  • Customer Service

    1 day ago


    Singapore MLS LOGISTIC SERVICES PTE. LTD. Full time

    This role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...

  • Client Service

    1 day ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Detailed functions**: **Client Relationship** - Acts as a link with the clients and the providers - Takes ownership of a number of pre-defined clients - Receives all clients services and change requests and ensures timely dispatch to the relevant departments - Liaises with internal departments to ensure the requests are carried through respecting...

  • Client Service

    3 days ago


    Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Client Relationship - Takes ownership of a number of pre-defined clients - Liaises with internal departments to ensure the requests are carried through respecting deadlines - Follows up on incidents & tickets - Escalate issues to Manager when appropriate Quality Assurance - Ensures quality of the execution of client orders - Applies checking procedures and...


  • Singapore Discover Financial Services Full time

    **About This Role** Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We...


  • Singapore Standard Chartered Singapore Full time

    Overview Get AI-powered advice on this job and more exclusive features. Responsibilities Primary point of contact for Portfolio of Premier Corporate Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors Provide the highest standard of client service in response to client enquiries and complaints, so as to...


  • Singapore DTCC Full time

    **Are you ready to explore a world of possibilities?** Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. **Pay and Benefits**: -...


  • Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    **Client Administration**: - Acts as a link between Victor Buck Services, the clients and the providers - Communicates pro-actively towards the clients on production status and events - Makes sure clients’ stock of stationary is sufficient and up to date when relevant - Ensure jobs are closed for invoicing in a timely and accurately manner end of the...


  • Singapore Oliver James Full time

    Join to apply for the Manager, Client Services role at Oliver James Job details and role overview are provided below. Overview Job Title: Manager, Client Services – Singapore Location: Singapore Industry: Insurance / Wealth Management / Financial Services Job Type: Full-time | Permanent Salary: Competitive, commensurate with experience About The Role We...


  • Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service Support· Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone· Proactive in following up with clients and internal teams until closure of tickets· Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally· Ad hoc job requests...