Hospitality Manager

Overall Responsibilities of the Role:
To organise and supervise the contract in accordance with and to the standards required by the client. To be responsible for the overall efficient and effective management of the contract, overseeing the reservations, reception, and switchboard function plus all aspects of conference catering and pantry services. The Hospitality Manager will ensure that all staff members deliver superior customer service, that meeting room utilization is maximized through the central booking process, and that the professionalism and effectiveness of the Reservations, Conference Catering and Pantry Services team serve to reduce the practical and logístical burden on executives and their support staffs in managing meeting logistics and coordinating visitor needs.
- Manage activity and oversee the daily execution of facility
- Planning, organizing, directing, and evaluating the activities of the Reception, Café, and Pantry Services teams.
- Overseeing the daily operations of the above functions through direct interface and communication with the team.
- Working with the client to ensure that goals and expectations are fully understood, and then communicating such expectations to the staff and incorporating them into all aspects of the operation.
- Maintaining close communications with the client ensuring standards is meet and exceeded on an on-going basis.
- Developing Quarterly Action Plans for the completion of projects designed to improve services and enhance customer satisfaction, as part of the operation’s yearly initiatives.
- Overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. for the entire team at client’s place.
- Managing all financial reports ensuring accuracy and timely reporting.
- Continually monitoring payroll and other expenses on Café and Pantry purchase, ensuring that they are in line with budget and with forecasted levels of business.
- Following established guidelines for obtaining proper approvals and providing accurate and timely explanations and/or documentation for any expenditure of company funds.
- Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur, or new responsibilities are assumed.
- Ensuring that current policies, procedures, and guidelines are being followed by associates.
- Establishing and maintaining excellent working relationships with key internal departments and clients, as well as with external purveyors and contractors supporting the Firm at the relevant locations.

Health and Safety Responsibilities:

- Follow the client’s health, safety, and security procedures
- Maintain safe personal presentation standards
- Consult on health and safety matters
- Report all incidents and hazards immediately
- Complete all required HSE training
- Adhere to the site food safety plan, hygiene procedures and standards

HSE Policy / Procedure Documents:

- The client’s Health, Safety and Environment Policy
- Employee Health, Safety and Environment Handbook
- Relevant Inspection Forms / SOPs / PWI
- Material Safety Data Sheet (MSDS)

**Requirements**:

- Experience of working within a service industry and within a demanding fast paced environment
- Experience of work within a team and desiring to providing a ‘five-star’ service
- Experience working in a Hospitality environment
- Excellent verbal and written communication skills
- Familiarity with conference room reservation and space management systems
- Excellent organizational and administrative skills with the ability to prioritize tasks
- Ability to carry out responsibilities with mínimal supervision
- Extensive knowledge in event and space management with focus on event logistics and execution
- Ability to think strategically in terms of both short-term and long-term objectives and challenges

**Salary**: $5,000.00 - $5,500.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: One location