Business Development

Company

Hypotenuse AI
- hypotenuse.ai

Designation

Business Development & Operations Intern

Date Listed

09 Dec 2024

Job Type

Entry Level / Junior Executive
- Intern/TS

Job Period

Flexible Start, For At Least 6 Months

Profession

Others / General Work

Industry

Artificial Intelligence / Smart Automation

Location Name

Singapore

Allowance / Remuneration

$800 - 1,200 monthly

Company Profile

**About Us**

We’re building a new way for ecommerce brands to manage their product data and create content using AI, unlocking a new wave of creativity and productivity for them. Hypotenuse is an all-in-one AI platform that manages product data, creates product descriptions and marketing content, and edits product images at scale—all in a way that captures a brand’s unique style. We’re reshaping what takes months to do, and turning it into days.

We move fast. We have over 1 million users globally, are used by a number of the largest Fortune 500 brands, and are backed by top global investors like Y Combinator, January Capital, and executives from Amazon, Walmart and ShopBack. We’ve got an experienced team of A-players with a background in AI research, FAANG, and top start-ups and are expanding our team—join us as we reshape this industry

**Job Description**:
**The Role**

At Hypotenuse, interns aren’t here to sit on the sidelines or buy coffee. We empower you to make decisions, contribute creatively, and think critically. We want self-starters who are entrepreneurial and want a taste of working in a high-growth, fast-moving start-up.

The business operations intern will work across different business functions, ranging from customer success/support, operations, marketing, and business development. If you are passionate about the core processes that drive start-ups and grow the company, this role is for you.

**Responsibilities include**:

- Own customer interactions by addressing support queries promptly and empathetically, while contributing to resources like FAQs, help guides, and tutorials to enhance user experience.
- Serve as the bridge between our customers and the engineering & business teams, effectively communicating customer issues and feedback to drive product improvements
- Execute and improve operational workflows, supporting functions such as hiring, finance and customer experience
- Understand the needs and expectations of customer groups, ideate and execute tailored strategies to drive adoption of the product, and establish positive long-term relationships
- Assist in planning and execution of new marketing initiatives and operational procedures
- Conduct market research, analyze and monitor key performance indicators to make data driven decisions
- Assist with inbound and outbound sales, including prospecting, qualifying leads, and supporting the sales pipeline to convert potential customers
- Gain a deep understanding of the entire customer journey, identifying pain points and opportunities for improvement, and learning how backend operations like finance and support processes integrate into the overall customer experience.

**Requirements**:

- Strong communication skills—both verbal and written; able to write clearly and have user empathy
- Logical and analytical problem-solver; able to systematically guide users towards solutions & desired outcomes
- Highly organized, accountable, and detail-oriented
- Customer-obsessed, with a genuine heart to delight and help users solve problems
- Fast learner who can adapt quickly to changes and work both independently and collaboratively
- A curiosity to understand the full scope of a customer’s journey and the operations that support it, including finance and backend systems
- Experience in start-ups and/or in tech is a plus
- Familiarity with B2B software sales processes, both inbound and outbound, is a plus
- Able to commit for at least 6-12 months

Application Instructions