Customer Service Executive

1 week ago

Singapore Diehl Aerospace Pte Ltd Full time

**Job Scope**
- Reports to the Head of Operations
- Responsible for the day-to-day activities of customer service executives within established policies and procedures
- To manage customers adjustments, claims, quotations, and process customer orders, as well as to ensure customer satisfaction through communication and timely responses to assigned customers
- Lead the team to work with Customer Service Managers closely towards customers' satisfaction
- Coordinates within the spares team to ensure spares OTD and company objectives are met
- To ensure accurate and timely billing/invoicing to customers
- Coordinates with other departments to resolve issues involving the customer services department
- To track stock availability and create shipping documents, maintain records of transactions and interactions, as well as to update ERP (SAP) and Database (Microsoft Access)
- To participate in the after-work hours AOG duty schedule
- Communicates, implements and interprets new and existing policies and procedures to staffs within the department
- Be responsible, and to prepare, present and/or participate in performance related topics
- To be familiar with the company’s obligations in relation to the contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc)
- To meet the Key Performance Indices set forth by the supervisor
- To participate in cross functional improvement projects
- To assist in other tasks that the supervisor may assign from time to time (included but not limited to duties setup above)

**Requirements**:

- Good verbal and written communication skills.
- Computer skills are required, experience with SAP and Microsoft Excel will be advantageous.
- Willing to work in Seletar area.

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 - $3,300.00 per month

COVID-19 considerations:
Fully Vaccinated

**Education**:

- Lower Secondary Qualification (preferred)

**Experience**:

- Aviation/ Aerospace: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Spares Order Desk: 1 year (preferred)
- SAP: 1 year (preferred)

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