Outreach Executive/senior Executive, Chat

-Family Group: Administration

CHAT, Centre of Excellence for Youth Mental Health, offers a mental health service aimed at providing confidential mental health checks and support for youths and young adults aged 16 - 30 living in Singapore, linking them to appropriate mental health resources in a timely manner, conducting outreach to promote awareness of mental health issues and providing training to community partners and Institutes of Higher Learning.

**Under the Outreach Team, the Outreach Executive / Senior Executive will**:

- Provide input to support and coordinate mental health related projects or events relevant to CHAT
- Plan, ideate and execute Outreach projects to ensure scalability and sustainability
- To build rapport and develop good working relationship with various stakeholders such as IMH, Social Service Agencies, Organisations, Institutes of Higher Learning (IHL) and Community partners
- Respond promptly to enquiries on project collaborations received via the CHAT website
- Engage with CHAT’s social media community, respond to comments on platforms (Facebook, Instagram & LinkedIn) and manage Google reviews to upkeep CHAT's identity/brand.
- Share knowledge gained from these projects/events with relevant stakeholders
- Work with mental health advocates to support them in their Outreach and sharing
- Manage, support and enhance CHAT’s outreach platform (Digital and offline)
- Create content for CHAT’s digital and offline platform with discussion with CHAT team and seek approval from cross-functional teams to ensure content accuracy and is relevant to our target audience
- Prepare and collate monthly website and social media performance report to provide insights and recommendations for improvement
- Ensure presentation of content for CHAT’s digital and offline platforms are user-friendly, informative and appeal to the target audience
- Ensure consistency of CHAT’s identity across various outreach platforms
- Conceptualise and execute ideas for CHAT roadshows and exhibitions
- Conduct talks to introduce CHAT to students, community partners and other organisations
- Work closely with the training workgroup to come up with a training structure and a strategy for marketing and publicising our training programmes
- Work closely with team and other stakeholders to increase CHAT’s presence in the media
- Work closely with Institutes of Higher Learning to increase CHAT’s presence in schools
- Other duties
- Support and assist at CHAT Hub or EPIP events
- Assist in UI/UX of CHAT website
- Represent CHAT in various meetings with internal or external stakeholders
- Guide interns from various Institutes of Higher Learning
- Assist in preparing proposal/paper

The above job description is not the comprehensive list of all duties involved and consequently, the position holder may be required to perform other duties as appropriate to the position which may be assigned to him/her from time to time and to contribute to the development of the position and CHAT in general.

**Education**:
Diploma or Degree in Marketing/Visual Communications/Graphic Design/Digital Media/Mass Communications or equivalent

A combination of education and relevant work experience will also be considered
- Minimum 5 years of relevant experience in Marketing, Content creation or Community Engagement
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc), or equivalent tools
- Familiar with Microsoft Office (Word, PowerPoint, Excel) and open to explore new softwares
- Strong written and verbal communications skills
- Experience in Digital Marketing, including social media management and advertising
- Attention to detail and motivated to produce quality work
- Ability to produce digital content and assets through Photography, Reels, etc

Others:

- Office working hours
- Office location in Buangkok Green Medical Park