Customer Service Executive

1 day ago


Singapore AideWiser SolTek Full time

Customer Service Executive - Chat Process
As a Customer Support Executive in our company located in Mumbai (Andheri), you will play a crucial role in enhancing customer experience through delight channels. Your primary responsibilities will include responding to customer queries promptly and accurately, predominantly through chat. By identifying customer needs and assisting them in utilizing specific features, you will contribute to ensuring customer satisfaction. Additionally, you will be expected to keep customers informed about new features and functionalities.A key aspect of this role involves data maintenance and reporting using tools such as Freshdesk or Zendesk and Data Studio or similar tools. Therefore, having a slight knowledge of these tools will be beneficial. Strong communication skills, fair analytical abilities, and being operationally excellent are qualities that will help you thrive in this position.Ideally, you should have at least 2 years of experience as a Customer Chat Support Specialist. Prior experience in a startup environment is also preferred. This is a full-time position that offers the opportunity to make a significant impact on our customer support operations.,
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Customer Service Executive - Chat Process
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Good Typing speed, Inbound calls handling, Telephone Etiquette
Communication Skills, Data Visualization, Project Management, Salesforce, Genesys, SAP, Customer Service, Order to Cash, Business Analysis, Leadership Skills, Problem Solving, Design Thinking,ProblemSolving Skills, Microsoft Office Skills, Supply Chain Processes, Analytic Tools, Collaboration Skills, Verbal , Written Communication Skills, ServiceCentric Design Methodologies
Good Typing speed, Inbound calls handling, Telephone Etiquette
Communication Skills, Data Visualization, Project Management, Salesforce, Genesys, SAP, Customer Service, Order to Cash, Business Analysis, Leadership Skills, Problem Solving, Design Thinking,ProblemSolving Skills, Microsoft Office Skills, Supply Chain Processes, Analytic Tools, Collaboration Skills, Verbal , Written Communication Skills, ServiceCentric Design Methodologies
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