Program Manager, Retail Operations

**Summary**

Posted: 21 Dec 2024

Role Number**:200584538**

Imagine what you could do here The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. As a Genius Bar and Today at Apple Operations Team, we develop the global strategies and programs that empower our teams to drive loyalty and provide one-of-a-kind, only-at-Apple experiences. We do this through cross-functional collaboration, exceptional project management, continuously analyzing performance, and partnering globally to ensure seamless execution and refinement of our initiatives. We are looking for an outstanding Program Manager that is skilled at creating, building, leading, ideating, planning, and driving tools, programs, and resources that enable and equip teams and leaders to best care for customers. This Program Manager will deliver on Apple’s goals and objectives for Retail by giving teams everything they need to remove friction in the customer experience while ensuring leaders are equipped and supported in leading their teams.

**Description**

As a Program Manager at Today at Apple, you’ll be part of a team scaling and driving this crucial only-at-Apple Retail program globally. We’re seeking a team player passionate about the customer and employee experience, who can collaborate closely with other Global Retail Support partners to bring Today at Apple to life in APAC stores. In this role, you’ll contribute to creating, leading, and implementing global strategies to support Today at Apple initiatives which ultimately help customers discover and own Apple products, services, and experiences. - Analysing performance trends, identifying opportunities, building and implementing solutions that enhance the Today at Apple program - Optimising Retail team efficiencies, and improving both the customer and team experiences. - Collaboration and effective communication across different levels of the business - Innovation, strategic thinking, and project execution across the whole Today at Apple program - Analysis of data and field insights

**Minimum Qualifications**
- 3+ years of Retail and/or Forum team leadership experience or equivalent
- Proactive approach to problem solving
- Ability to present to all levels of leadership, including executives
- Proven Project Management Experience.

**Preferred Qualifications**
- Excellent time management, planning and organisation skills.
- Data analysis skills including trend analysis and data interpretation.
- Ability to create innovative solutions and strategies, drive implementation and execution and iterate.
- Managing multiple projects and priorities concurrently, with the ability to shift focuses when the business requires.
- Outstanding verbal and written communication skills in English to effectively interact with individuals at all levels of the organization.