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We are looking for a Retail Operations Manager to oversee retail operations and team management across Southeast Asia. The successful candidate will be responsible for ensuring consistent brand experience, service quality, and operational excellence across all retail touchpoints in the region.

Key Responsibilities
  • Ensure brand experience, service quality, and retail excellence are consistently delivered across all stores.
  • Conduct regular store visits to monitor visual merchandising compliance, tester hygiene, and address stock-out issues.
  • Drive the in-store execution of campaigns, events, and animations to achieve sales targets and brand visibility.
  • Act as the primary in-store liaison with counter managers, providing feedback and actionable insights to HQ.
Leadership and Management
  • Lead and manage frontline retail teams to deliver service excellence and commercial results.
  • Oversee recruitment and hiring of full-time and part-time retail staff across Singapore and Malaysia.
  • Develop and implement incentive programs to drive performance.
  • Plan, manage, and optimize roster scheduling to meet operational and sales requirements.
Operational Excellence
  • Manage distribution of samples and TOAs (Testers on Account) to stores in a timely and efficient manner.
  • Ensure operational processes are aligned across all markets for consistency and efficiency.
  • Partner with cross-functional teams to ensure seamless execution.
Performance Monitoring
  • Monitor retail KPIs including sales, conversion rates, and customer service scores.
  • Identify gaps and implement action plans to improve retail performance.
  • Track execution quality and ensure compliance with brand standards.
Requirements
  • 10+ years' experience related to retail operations experience.
  • Strong leadership and people management skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multi-market operations and competing priorities.
  • Strong interpersonal skills to build relationships with retail teams and store management.
  • Analytical mindset to track performance and propose improvement strategies.