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Technical Support Engineer

2 weeks ago

Geylang, Singapore Wise Full time

**Company Description**
Wise was launched in** 2011** with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with **Wise Platform,** other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with **85+ banks, FinTechs and other enterprises**, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

What you'll be doing:

- Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
- Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
- Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

**Qualifications**
- You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
- You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
- You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
- You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
- You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
- While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
- While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
- You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
- You work well in a team with a diverse group of people from all over the globe and in different time zones.

**Additional Information**

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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