Manager, Entertainment Technical Operations, Disney Cruise Line

Manager, Entertainment Technical Operations, Disney Cruise Line

**Job ID**
- 10118903

**Location**
- Singapore, Singapore

**Business**

Disney Cruise Line

**Date posted**

May 06, 2025

**Job Summary**:
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

**About Disney Cruise Line**

Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

**About the Role**

The **Manager, Entertainment Technical Operations** role is responsible for leading the Entertainment Technical Operations Team Shoreside and ensuring strategic development of the future operational tactics shipboard.

This position will support the shipboard entertainment technical team, which is comprised of managerial, supervisory, and professional‑level Crew onboard the DCL fleet while ensuring all entertainment technical fleet expansion deliverables are executed.

**Responsibilities**:

- Responsible for the leadership, mentorship, and administration of the Entertainment Technical Operations Team.
- Fleetwide operational budget advisory and oversight.
- Forecast needs of fleetwide operations team and propose budget guidelines.
- Oversee fleetwide spending in accordance with established operational budget.
- Responsible for music and media contracts.
- Advising on departmental Capital Planning.
- Implementing new processes that reinforce efficiencies.
- Developing and implementing change management strategies to support critical evolution of operational needs and achieve desired results that are sustainable over time.
- Oversight of all entertainment technical Crew scheduling in partnership with the Entertainment Technical Resource Manager and Labor Management team.
- Reviewer of all entertainment technical Crew compensation rate quotes and makes final decisions on promotions.
- Oversee of all entertainment technical Crew OTJ training in partnership with the Entertainment Technical Training Manager.
- Oversee all technical safety and regulatory trainings, which include scheduling, tracking and assigning all technical training needs to all crew, officers and senior officers
- Ensure all training schedules, audit tracking and logistics for all onboard entertainment technical Crew is managed in a timely manner.
- Conduct entertainment technical Crew interviews to determine right-fit talent for all positions within the onboard Entertainment Technical department.
- Develop and manage the technician succession planning in partnership with the onboard Managers of Entertainment Technical and Cruise Directors.
- Drive talent development and growth in order to ensure successful retention for shipboard teams.
- Attend weekly staffing planning calls with recruiting, labor management and Shipboard technical leaders.
- Facilitate recruiting presentations designed to identify and attract new talent to DCL.
- Plan and attend recruiting Trade Shows/Job Fairs.
- Identify and maintain international and domestic educational industry partnerships.
- Oversee large-scale special projects simultaneously and assign resources to project manage as needed.
- Create and issue vendor Scope of Works for the bidding and quoting of Entertainment Technical Operations projects.
- Support Technical Directors and/or Designers during the creation and implementation of entertainment events/projects and participate in the DAHA process to ensure compliance with MRs and preventative maintenance requirements.
- Work closely with Creative, Production and Operating teams during event development, installation, commissioning, and test & adjust phases to ensure successful opening and smooth transition to technical operating teams.
- Conduct research needed to influence design of entertainment technical operation and ensure