Senior Manager, Hotel Operations, Disney Cruise Line

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Senior Manager, Hotel Operations, Disney Cruise Line
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Job ID
Location
Singapore, Singapore
Business
Disney Cruise Line
Date posted Jun. 25, 2025 Job Summary:
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Disney Cruise Line
Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can rechargeand children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, andDisney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.
About the Role
The Senior Manager, Hotel Operations will provide operational support for Hotel Lodging, Food and Beverage Services and Retail, Photo and Spa operation. Ensure successful execution across Disney Cruise Line Operations in Singapore.
Responsibilities
Serve as home base support for Hotel Operations and on-board leaders
Collaborate with, and consult with each LOB within DCL Hotel Operations USA to achieve consensus and approval on standards, policies and procedures
Connect, and provide day-to-day support for Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food and Beverage Services and Retail, Photo and Spa operations
Support operational efforts to ensure business practices, new initiatives and operating guidelines and standards are fully integrated into the DCL operation
Serve as on-site leader in Singapore for Disney Cruise Line meetings, representing Hotel Operations for Disney Adventure and other localized projects
Initial point of contact for any operational input or support needed by the shipboard teams and to be discussed with DCL Hotel Operations USA leadership
Focus on maintaining strong business relationships with Terminal Operations, on matters affecting Guest pre-arrival, embarkation and debarkation experience to the extent it impacts the Guest Services operation.
Partner with 3PL for validating/communication shipboard supply needs, logistics and orders. Changes to orders adds/deletes and merchandise inventory management.
Ensure day to day operational readiness, needs and supplies for all areas
Encourage high morale, foster teamwork and partnership of leaders within the responsible lines of business
Communicate, present and facilitate discussions on topics that require DCL Hotel Operations USA leadership involvement and decision
Stay connected with DCL Hotel Operations USA leadership to ensure alignment across lines of business
Qualifications
5+ years of experience in Hotel Operations, with a strong preference for oversight across multiple departments including Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food & Beverage, Retail, Photo, and Spa operations
Proficient knowledge of Disney Cruise Line, including an understanding of Hotel or Resort Operations
Proven critical thinking, creative problem-solving and decision making skills
Proficient in time management, organizational capabilities, and balancing competing priorities
Ability to build relationships with internal and external partners at various levels
Can work independently and collaboratively in a team environment
Excellent communication skills
Ability to handle confidential information
Strong attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
Required Education:
Bachelor’s degree in Hotel Management, Hospitality or Business
Desired Education:
Master’s degree or equivalent
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
About Disney Cruise Line:
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company (Southeast Asia) , which is part of a business we call Disney Cruise Line .
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