Entertainment Resource Manager, Disney Cruise Line

Overview

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Entertainment Resource Manager is responsible for Entertainment Department manning/rotations, and the performance and development management of Entertainment officers and crew, both shoreside and shipboard. This role is akin to a project management role with a view to flex and support the Managers within the Entertainment Operations team.

Responsibilities

• Oversee Disney Adventure vessel manning & rotations for Entertainment department officers and crew, including rank and ship assignment with labor management and input from department leaders.
• Key point of contact to liaise with labor management on all Entertainment labor justification, movement and approvals.
• Ensure a competent and qualified seagoing and shoreside workforce, verifying all personnel possess proper licenses, training, and certifications.
• Lead the Entertainment Crew, Officer, and Senior Officer Succession Planning Program and performance review process.
• Maintain and develop the Entertainment officer appraisal process.
• Execute and refine the promotion and hiring assessment program for Entertainment officers.
• Partner with Creative Resources and Production on creative/technical/seasonal projects that require shoreside or shipboard resources.
• Develop and manage the long-range professional training schedule for Entertainment officers.
• Provide onboard support and consistency through sailing assignments as needed.
• Maintain the DCL Talent Management system and Succession Plan Matrix.
• Create Individual Development Plans and Expectation Memos for Entertainment crew and officers.
• Manage all Entertainment department role adjustments and justifications of headcount for shipboard and shoreside.
• Oversee recruitment procedures and ensure proper execution for Entertainment officers.
• Managing communication, issue escalation, and interdepartmental coordination.
• Aligning team goals with organizational purpose.

Basic Qualifications

• 5+ years in entertainment management, cruise operations, or resource planning.
• Experience in event planning, event management, project management.
• Experience in cruise, theme park, or live entertainment environments.
• Strong strategic, technical, and interpersonal skills.
• Deep understanding of maritime industry and shipboard training systems.
• Proficiency in Microsoft Office Suite.
• Ability to manage fleet training operations and develop short-term strategies.

Preferred Qualifications

• In-depth knowledge of ship operations and Entertainment department roles.
• Strong business acumen in cruise operations.
• Familiarity with Disney Cruise Line training systems and operations.

Education

• Bachelor's degree in Entertainment, Business Management, Leadership Development, or equivalent experience.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Travel Arrangements

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