Senior Customer Service Specialist
2 weeks ago
Position Summary
**Senior Customer Service Specialist **is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization.
Key Responsibilities
- Build strong relationships with customers.
- Monthly commitment of 6- or 12months rolling forecast back to customer
- Work with internal teams and customer on the customer order planning and execution by:
- Provide visibility for incoming wafers.
- Provide instruction to execute orders and coordinate the priorities of orders.
- Provide WIP status, ship-out plan and finished good information to customers.
- Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.
- Maintain pricing and sales order creation for billing and shipment.
- Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
- Co-ordinate any customer returned materials and work with the relevant department on material disposition.
- Attend to customer enquiries and complaints.
- Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
- Host Customer Visits and Quarterly Business Review meetings
- Perform any other tasks relevant to support Customer’s requirements. Perform any other duties assigned by Supervisor or Manager from time to time.
Requirement
- Degree in Engineering, Business Administration, Marketing Management or similar discipline.
- At least 3 years of work experience in semiconductor industry or OSAT.
- Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning team.
- Possess strong analyzing, problem solving, communication and interpersonal skills.
- Ability to work under pressure in a very dynamic environment.
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