Manager, Network Development, Hub Apac

4 days ago

Singapore UD TRUCKS SINGAPORE (PTE.) LTD. Full time

**Role description**

Develop and implement network strategy plan to improve the quality and quantity of dealer network of private importers across regions in Hub APAC to meet current and future business needs.

**Responsibilities**:

- Partner the importers in the regions to develop networks, evaluate new dealers for appointment, and new facility upgrading with network expansion.
- Create forums for regional fraternity to participate and discuss on challenges in achieving business plan to seek for a sustainable action plan as resolution.
- Conduct special train-the-trainer (TtT) programs to upgrade regional network development specialists to upgrade respective importer dealer facility, amenities, systems and tools.
- Develop and implement dealer operating standards across regions to ensure importers and dealers to work more efficiently with better operational control over the business and improve profitability.
- Introduce systems and ensure maintenance across the regions: SSCQ/ Workshop Planner/ LDS proceed with cooperation with DSIT.
- Partner regions within Hub APAC to implement retail strategy activities
- Oversee and monitor regional Retail KPIs and analyse the gaps to brainstorm for corrective actions to improve performance.
- For new importer appointments, support regions for aftermarket readiness.
- Acts as main contact point with UDIS HQ to implement retail strategy activities across the regions.
- Responsible for ensuring awareness, compliance and continuous improvement across all regions within Hub APAC of retail operation standards and processes to achieve Company targets.
- Consolidating on Qualitative Requirement (QR) audits outcomes, follow-up actions and implementation based on results.
- Provide QR audit results and progress update to UDIS HQ.Ensure the regions implemented and supports the UD Road Support concept across all importers and retailers, including vehicle branding.

**Requirements**:

- Minimum of 7-10 years’ experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia.
- Customer orientated mind-set and partnership mind-set with importers
- Existing experience and business acumen of the Japanese truck brand in Oceania or Asia is a major plus
- Knowledge on dealer development/network development
- Good understanding of the truck business and good understanding of importer/dealer business.
- Entrepreneurial mind-set (lean, cost and time efficient, focused, creative, accountable)
- Ability to manage and drive a wide range of diverse issues.
- International experience and multi-cultural competence.
- Fluent in English, both written and spoken. Or any other Asian language would be an advantage.

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