Manager, Commercial, Hub Apac

1 week ago

Singapore UD TRUCKS SINGAPORE (PTE.) LTD. Full time

**Role description**:
Responsible for leading Hub APAC in commercial aftersales to provide support to various regions on parts sales, pricing, availability and logístical coordination.

**Responsibilities**:
Drive and develop parts business through the regions:

- Developing hub parts business to ensure year on year growth for UD Trucks importer network
- Setting annual parts sales targets for markets and follow-up
- Performing sales analysis to understand sales pattern and challenge markets on growth
- Conduct bi-weekly and monthly meetings with markets to understand challenges and support required
- Focus on top customer penetration and activities to improve parts salesStudying special price support request and provide support as per governance

Pricing and Campaigns:

- Deliver month on month GP as per target per region
- Monthly GP analysis and work on improvement
- Develop parts pricing strategy after receiving cost information from UD Headquarters and set suggested retail price to achieve GP target, considering parts cost changeWork with markets to create and implement service and parts campaigns, follow-up and report on campaign performance.

Parts Availability:

- Ensure parts availability across markets to support end customer to achieve uptime
- Oversee the coordination efforts across all regions on parts logístical matters and communicate such requirements with Service Parts Operations & Logistics (SPOL)
- Work with dealer inventory manager (DIM) on LPA expansion and support, setting LPA targets for the regions and supporting regions to achieve those LPA linked targets
- Follow-up on large orders, back orders, parts overdue and payments
- Assist on tender and contract reviews across Hub APAC on parts pricing and logístical mattersFor new product launches or new importer set up, ensure initial parts stocking, parts pricing set-up in system, and system training are conducted

Retail Support:

- Develop retail KPIs and workflow process with each region for key importers to support growth in performance of dealerships and branches
- Create a platform for best practice exchange within Hub APAC to develop “cross regional” strategies to provide better support of aftersales resources, programs and initiatives.
- Develop service agreements suitable for each region or market by advising on parts pricing and competitor analysis
- Develop aftersales competencies of importers in the markets with a robust organisational structure and workflowConsolidate reporting (forecasts and business reports) within Hub APAC for commercial aftersales areas

**Requirements**:

- Minimum of 7-10 years’ experience in Aftersales within automotive industry, preferably in multinational companies, and in Oceania and Asia
- Solid understanding of Commercial Aftersales and importer handling
- Knowledge on parts pricing and parts logistics
- Customer orientated mindset and Partnership mindset with importers
- Existing experience and business acumen of the Japanese truck brand is a major plus
- Good understanding of the truck business and good understanding of importer/dealer business
- Entrepreneurial mindset (lean, cost and time efficient, focused, creative, accountable)
- Ability to manage and drive a wide range of diverse issues
- International experience and multicultural competence
- Fluent in English, both written and spoken. Additional any other South East Asian language will be a plus.

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