Hub Manager

1 week ago

Singapore INCHCAPE SHIPPING SERVICES (SINGAPORE) PTE LTD Full time

**Who we are?**

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

**Business Need / Purpose of Role**

Manage the efficient running of the Service Center & Global Principals Accounts specific to that hub location. Accountable for performance and service delivery of a team of industry professionals providing regional support for global or regional customers in line with the company/department strategy.

**Duties and Responsibilities**:
Operational and Project/Tasks Management
- Manage the day to day service delivery of the Service Centre Hub Principals to ensure all procedures are competently executed
- Understand and manage process(es) as per the Standard Operating Procedures (SOP)
- Manage the daily operational requirements ensuring service delivery, performance against KPIs, objectives and departmental/business strategy
- Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
- Manage or assist the onboarding and implementation of new or existing Hub Principals into the business.
- Drive continual improvement and service delivery - Defining, Implementing, Development & Improvement of Internal or external operational/financial processes.
- Manage the full utilization of the operating (ERP) IT system(s) and tools available by the relevant stakeholder’s
- Principal and stakeholder engagement, follow up, relationship development and management
- Proactively explore, manage/monitor and maintain an overview of all financial activities relating, but not limited to, Cost/Efficiency Savings, Negotiations with owners/LPA/Service
- Assist and support other departments / functions as and when required
- Activity be involved and/or lead/manage tasks or projects in area of responsibility with delivery within scope

Quality Management
- Ensure service delivery standard failures by Service Centre, team or individual ere escalated and reported for followed up with the relevant stakeholder(s)
- Manage, monitoring, reporting and compliance of internal and external KPIs, with accurate & on time internal management reporting (Operational & Financial).
- Adhere too and ensure the Service Centre are compliant with all ISS processes, procedures, instructions and policies
- Maintain and regularly review Inchcape and principle specific, (including but not limited too) Databases, Manuals, SOPs, KPIs, reporting requirements
- Monitor and evaluate 3rd party performance - when required plan, implement, and deliver improvements
- Ensure full compliance with ISS Quality control systems

People / Resource Management
- Manage and monitor the training needs of direct and indirect lines
- Coach and mentor direct and indirect lines when required
- Always manage and monitor workload of the staff/teams to ensure sufficient resources levels
- Monitor and evaluate SVC, team and staff performance - when required plan, implement and deliver improvement
- Manage any HR related issues which may arise in conjunction with HR and are escalated, when required, to the Hub Operations Manager.
- Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not

Office/SVC Management
- Manage the day to day running of the office
- Manage and deliver against set SVC budget
- Manage HSSE requirements of the office
- Manage services provided to the office cost effectively

Knowledge, Skills, and Abilities
- Prior knowledge of Maritime operations, Local law and regulations handling vessels entering to Indonesia port.
- Communication skills to engage terminal representatives, principal and/or vessels.
- Adept at Port and Immigration documentation
- Proficiency at basic computer skills including MS office and MS outlook.
- Must be professional in conduct and practice, and also reliable as each report are time critical.
- Creative, responsive and adaptive in a dynamic environment

**Education/Experience**:

- 5+ years operational management experience in a marine or logistics industry
- Project management experience
- Change management experience
- Service delivery against objectives & targets
- Degree or

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