Service Desk Coordinator

6 days ago


Clementi, Singapore Singapore Institute of Management Full time

- Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions.- Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support- Drive continuous enhancement of Service Desk’s First Call capability with the objective of improving customers’ experience with timely and efficient issues resolutions

**Requirements**:
- Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)- Monthly Shift allowance to be paid on top of salary- Can reimburse for transportation home daily- Diploma Holders, preferably in a related field (eg. IT)- Working experience in Service Desk environment- AV/IT/M&E knowledge- Well versed in Microsoft Office- At least 3 years of work experience



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