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Service Manager
3 weeks ago
Company:
Performance Motors Limited
Job Responsibilities:
- Responsible for achieving monthly budgeted Service Turnover and operating profit through daily car intake and operating expenses.
- Responsible for, and ensuring the quality of service and repair work performed daily by the team through monthly audits.
- Responsible for, and maintain workshop efficiency, productivity, and utilization usage for workshop staff through monitoring through daily time analysis reports.
- Responsible for recruiting of employment and inculcate the development of staff’s good practices under his care.
- Responsible for, and maintain Service Center environment to meet Work, Safety & Health requirements, group policies and plan yearly activities as Safety Chairman.
- Responsible and accountable for authorized workshop purchase orders and invoices according to Cooperate Governor's guidelines.
- Responsible and ensuring Service Center daily work processes, workshop BMW diagnosis networking, software, and equipment meet BMW Retail Standard requirements.
- Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, and Customer Service Index on a monthly basis by evaluating the Time Analysis Report, Management Report, and BMW Voice Report.
- Provide support to Aftersales Senior Manager on every kind of customer inquiries or complaints.
- Authorize the purchase of workshop consumable items, tools, and equipment.
- Conduct periodical reviews of the performance of individual staff (especially key staff) to ensure that the work attitudes and work performance in line with the company’s objectives.
- Take measures to improve results, such as motivating workshop personnel, and streamlining the flow of work and working conditions.
- Ensure the 5 “S” housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to the workshop and service reception area at all times.
- Developing key staff through training/ coaching/ mentoring to enhance their performance with their competencies.
- Conduct monthly meetings with key personnel for corrective action and continually seek process improvement.
- Organize staff bonding for gatherings or “big day out” quarterly to motivate or improve team building and communication within in Aftersales team.
