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Retail Outlet Officer

3 weeks ago

Singapore DHL Full time

**Overall Role Purpose**:
To ensure that Retail Outlet is running smoothly & efficiently and revenue target of store is met through the proper implementation of programs, quality customer service, and giving feedback to retail supervisor.
- Manage and deliver customer-focused service in all retail outlet
- Implement standardized guidelines & procedures and monitor store performance
- Achieve sales revenue target, sales shipment target and sales leads target
- Deploy innovative technological automation in the retail outlet
- Win, retain and develop Cash Customers through sales "hunting" activity such as calls
- Upsell additional services to the existing client base to increase volume and sales revenue
- Ensure full and complete customer data in POS
- Track store performance through a store scorecard sheet.
- Undertakes any assignment/special project such as sales campaigns as determined by the Retail Manager

**Job Requirements**:
- Preferable Diploma in Business or equivalent-
- Minimum 2 years of experience in frontline customer service, marketing or sales-
- Commitment to service and support both internal and external customers is essential-
- Excellent communication and interpersonal skills-
- Strong in both written and spoken English