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Outlet Manager

2 weeks ago

Singapore Multiflora Noibara Pte Ltd Full time

Manage the day-to-day activities of the lounge schedule employees to ensure proper coverage, and plan and assign work.
- Communicate and enforce policies and procedures.
- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job.
- Oversee the daily operations of outlet for efficient operations
- Ensure good and prompt service to satisfy customers' needs
- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
- Drive & exceed individual & store targets
- Provide excellent customer service
- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
- Evaluate sales and work performance of frontline staff
- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
- Guiding and training new staff members to promote internal growth

**Job Requirements**
- Good interpersonal and communication skills
- Good leadership and people management skills
- Able to manage multiple priorities in a fast-paced work environment
- Proficient in Microsoft Office software
- Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus
- Full time/permanent position
- Able to commit to working retail hours (11am-9pm), on weekends (10am-6pm) and public holidays (when required)
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

**Salary**: $6,000.00 - $10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person