Outlet Manager
2 weeks ago
Job Description
As an Outlet Manager, you will be responsible for performing the following tasks to the highest standards:
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Identify customer needs and respond proactively to all of their concerns
Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
Comply with all health and safety regulations
Report on management regarding sales results and productivity
Plan and assign daily workloads to operation employees
Develop and enforce established policies and procedures
Establish operational strategies to meet quality and customer service standards - Maintain the outlet facility clean and safe
Obtain customer feedbacks and recommend necessary outlet operational changes
Analyze and resolve problems in a timely and accurate manner
Address customer queries courteously and ensure customer satisfaction
Support all operations employees working in the same outlet
Overseeing admin protocols and ensuring that all data is accurately registered
Any other duties assigned
As a Management Trainee, you will be responsible for performing the following tasks to the highest standards:
Support and Supervise Outlet operations
Communicate and delegate tasks to the team
Manage customer queries in a timely and efficient manner
Assist outlet's management with training and development of team members
Follow all Standard Operating Procedures in the outlet (SOP's, Licenses)
Provide good customer service for all customers
To perform ad-hoc duties as assigned by the outlet manager.
**Benefits**:
5 days’ work week / 44hrs week
A good career path and training
Annual leave & Medical benefits
Quarterly Bonus, other incentives, allowance
Staff Discounts & Vouchers
Leave and PHs Encashment
Fun and dynamic work environment
**Requirements**:
Passionate working in Food and Beverage Industry.
Service-oriented, good interpersonal and customer service skills
Able to perform in a fast pace environment
Good team player, adaptable and willing to learn.
Looking to grow a career with us
long term
With experience is an advantage.
**Work Locations**: Central area (Keng Cheow), North/West Sungei Kadut (free shuttle bus at Yew Tee MRT) & Jurong (free shuttle bus at Pioneer MRT)
Outlet Manager - $3000 to $4500
**Management Trainee**: $2500 to $3300
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