Branch Customer Service Representative

1 week ago


Singapore Rapsys Technologies Full time

**Able to handle over-the-counter transactions in an efficient and accurate manner.**

**Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction**

**Prospect and introduce customers to the Bank’s products and services**

**Educate and migrate customers to use digital platform**

**Manage customer wait time and service level.**

**Manage customer negative impact and complaints.**

**Perform all banking activities in accordance with the Bank’s regulatory requirement**

**Maintains customer confidence and protects bank operations by keeping information confidential.**

**Contributes to self and team effort by accomplishing related results needed.**

**Highly adaptable, ability to deal with ambiguity.**

**Experience in delivering excellent customer journeys and digital features (e.g. Branch Connect)**

**Adapt at use of data to drive productivity and performance**

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)



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