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Restaurant Manager

3 weeks ago

Singapore HOUSE OF ANLI PTE. LTD. Full time

**We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.**

**Responsibilities**
- Coordinate daily Front of the House and Back of the House restaurant operations (Ensure staffs are well informed of Kitchen Menus, Item 86, and Items to Upsell)
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors (for Spirits/Liquor)
- Organize and supervise shifts (see remarks below)
- Appraise staff performance and provide feedback to improve productivity(Immediately)
- Estimate future needs for goods, kitchen utensils and cleaning products (Cleaning products etc, and ensure enough supplies)
- Ensure compliance with sanitation and safety regulations (Tackle ant issues, you may liaise with Oscar Pest (our pest control company), temperature issue, hygiene in bar are, below tables and locker areas)
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste (Priority to introduce wastage key in Raptor)
- Create detailed reports on weekly, monthly and annual revenues and expenses - Promote the brand in the local community through word-of-mouth and restaurant events (Business Development, as well as Events, Takeaways)
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations