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Customer Support Coordinator

3 weeks ago

Singapore As a registered user you will have access to CV registration and vacancy notification based on your Full time

**Customer Support Coordinator**

This role is responsible to coordinate and facilitate service attendance for clients across the Asia Pacific region. In collaboration with the Service/Team Manager and Field Service Engineers, this role will work towards achieving departmental objectives and key performance indicators. Additionally, this role is to manage commercial aspects related to departmental activities.

Plan for progress. Pro**tech**ting People and Planet is our roadmap.

**Responsibilities**
- Ensure compliance with company administrative guidelines and procedures.
- Foster effective communication and collaboration within and between departments.
- Facilitate and support service jobs planning, coordination and implementation
- Coordinate service support and spare parts sales activities using the ERP system, while assisting in both internal and external customers’ matter and any other ad-hoc assigned duties.

**Qualifications and experience**
- Minimum Diploma in any fields
- At least 1 year experience in administrative / technical related sector
- Professional working etiquette
- Meticulous and customer-oriented person
- Ensure customers’ satisfaction and experience with quality service

**You are able to**
- act on own initiative, make things happen and accept responsibility for the results
- focus on bottom-line results, identify potential risks and monitor the financial impact of own activities
- build a useful network of contacts and relationships and utilize it to achieve set goals

**What we can offer**
- An inspiring and safe work environment
- International work environment and multidisciplinary team collaboration
- Professional development and career opportunities
- Competitive pay and benefits

**KONGSBERG's** strength is in unity. Diverse minds, pro**tech**ting people and planet, drive innovation worldwide.

**Work location**

81 Toh Guan Road East #04-01 Secom Singapore 608606

**Point of contact**

CHIENG CHUNG HUA

**Kongsberg Maritime** is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our **Global Customer Support** division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Pro**tech**ting people and planet