Automotive Workshop Admin

2 hours ago

Singapore RELIABLE.SG PTE. LTD. Full time

**Job Description - Automotive Workshop Admin & Customer Service**:
The Automotive Workshop Admin & Customer Service Officer is responsible for overseeing administrative tasks, managing customer interactions, and supporting workshop operations. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth day-to-day operations and customer satisfaction.

**Key Responsibilities / Job Scope**:
**Customer Service**:

- Serve as the first point of contact for customers (walk-ins, phone, or online inquiries).
- Handle bookings, job scheduling, and appointment confirmations.
- Explain workshop services, repair status, and quotations to customers.
- Manage feedback, complaints, and escalate issues when necessary.
- Ensure a high level of customer satisfaction and retention.

**Workshop Administration**:

- Maintain service records, job sheets, and invoices accurately.
- Prepare quotations, estimates, and invoices for repairs or servicing.
- Coordinate with mechanics/technicians on job progress and completion timelines.
- Manage insurance accident reporting and claims paperwork (where required).
- Track spare parts usage and coordinate with procurement for orders.
- File and update documents, agreements, and warranties in an organized manner.

**Operations Support**:

- Assist in workshop workflow planning to optimize manpower and job allocation.
- Monitor workshop cleanliness, safety, and compliance with regulations.
- Provide administrative support to management (reports, schedules, stock usage).
- Liaise with external vendors (insurance companies, suppliers, towing partners).

**Sales & Upselling**:

- Promote add-on services (e.g., maintenance packages, car accessories, insurance renewal).
- Support marketing campaigns (e.g., seasonal promotions, customer loyalty programs).
- Encourage repeat business by maintaining long-term customer relationships.

**Requirements / Qualifications**:

- Minimum O Level or equivalent (Automotive/Business Admin preferred).
- Prior experience in automotive workshop, service advisor, or admin roles is an advantage.
- Strong communication and interpersonal skills.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Proficient in MS Office, invoicing systems, or workshop management software.
- Customer-focused with a positive attitude and problem-solving mindset.

  • Automotive Workshop Admin

    9 hours ago

    Singapore RELIABLE PTE. LTD. Full time $40,000 - $80,000 per year

    Job Description – Automotive Workshop Admin & Customer ServiceThe Automotive Workshop Admin & Customer Service Officer is responsible for overseeing administrative tasks, managing customer interactions, and supporting workshop operations. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth...

  • Automotive Workshop Administrative Assistant

    2 weeks ago

    Singapore GW AUTOMOTIVE GROUP PTE. LTD. Full time

    **Key Responsibilities**: - Administrative & Customer Service: Greet and assist walk-in customers and handle incoming phone inquiries. - Manage customer bookings, job sheets, and service schedules. - Prepare invoices, receipts, quotations, and follow up on payments. - Maintain accurate records of customer and vehicle histories. - Coordinate with workshop...

  • Workshop Manager, Component Servicing Workshop

    2 weeks ago

    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Department: Component Servicing Workshop, Accident Repair & Overhaul Job Purpose Manage a group of Supervisors, Technicians, Admins and contractors for buses and automotives' component maintenance services which include (not limited to) engine, transmission and other repairable component for our bus fleet. Manage a group of Supervisor, Tyreman,...

  • Workshop Manager, Component Servicing Workshop

    2 weeks ago

    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Department: Component Servicing Workshop, Accident Repair & OverhaulJob Purpose Manage a group of Supervisors, Technicians, Admins and contractors for buses and automotives' component maintenance services which include (not limited to) engine, transmission and other repairable component for our bus fleet. Manage a group of Supervisor, Tyreman,...

  • Automotive Workshop Manager

    1 week ago

    Singapore SG-27 AUTOWORKS PTE. LTD. Full time

    Are you a skilled leader with a passion for the automotive industry? Join our team as an **Automotive Workshop Manager**and drive operational excellence in our workshop! **Key Responsibilities**: - Oversee daily workshop operations to ensure efficiency and quality service delivery. - Manage parts inventory to ensure the availability of supplies for repairs...

  • Workshop Admin

    1 week ago

    Singapore MOVA AUTOMOTIVE PTE LTD Full time

    **Workshop Admin** **Responsibilities**: - Handle all incoming phone calls and enquiries; - Attend to walk in customers and promote membership program; - Database entry, update and manage servicing booking for customers; - Perform general administrative and invoicing support cum ad hoc duties; - Any other administrative tasks given by...

  • Workshop Executive

    1 week ago

    Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    To cultivate good Work, Safety & Health environment at workshop. - To ensure quality repairs for all service and repair works. - To monitor / update SM/CSM daily WIP cars status to meet agreed customer deadline / reduce the downtime. - To feedback and follow up technical issues with Technical Dept. to resolve it expeditiously. - To counsel staffs on poor...

  • Workshop Manager, Component Servicing Workshop

    2 days ago

    Singapore STRIDES PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time $90,000 - $120,000 per year

    Department: Component Servicing Workshop, Accident Repair & OverhaulJob PurposeManage a group of Supervisors, Technicians, Admins and contractors for buses and automotives' component maintenance services which include (not limited to) engine, transmission and other repairable component for our bus fleet.Manage a group of Supervisor, Tyreman, Storekeeper,...

  • Workshop Admin

    2 weeks ago

    Singapore AUTOMOTIVE REPAIR CENTRE PTE. LTD. Full time

    Clerk / Admin / Receptionist Must be competent with MS Office Suite Handle phone calls & enquiries Assist & Advise customer on the paperwork and processes Excellent verbal and written communication skills Excellent Customer Service skills Training & Coaching provided 1st week - Orientation; 2nd to 4th week - On Job Training Training and...

  • Senior Executive, Operations

    7 days ago

    Singapore VANTAGE AUTOMOTIVE LIMITED Full time

    Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...