Automotive Workshop Admin

11 hours ago

Singapore RELIABLE PTE. LTD. Full time $40,000 - $80,000 per year
Job Description – Automotive Workshop Admin & Customer Service

The Automotive Workshop Admin & Customer Service Officer is responsible for overseeing administrative tasks, managing customer interactions, and supporting workshop operations. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth day-to-day operations and customer satisfaction.

Key Responsibilities / Job Scope
Customer Service
  • Serve as the first point of contact for customers (walk-ins, phone, or online inquiries).
  • Handle bookings, job scheduling, and appointment confirmations.
  • Explain workshop services, repair status, and quotations to customers.
  • Manage feedback, complaints, and escalate issues when necessary.
  • Ensure a high level of customer satisfaction and retention.
Workshop Administration
  • Maintain service records, job sheets, and invoices accurately.
  • Prepare quotations, estimates, and invoices for repairs or servicing.
  • Coordinate with mechanics/technicians on job progress and completion timelines.
  • Manage insurance accident reporting and claims paperwork (where required).
  • Track spare parts usage and coordinate with procurement for orders.
  • File and update documents, agreements, and warranties in an organized manner.
Operations Support
  • Assist in workshop workflow planning to optimize manpower and job allocation.
  • Monitor workshop cleanliness, safety, and compliance with regulations.
  • Provide administrative support to management (reports, schedules, stock usage).
  • Liaise with external vendors (insurance companies, suppliers, towing partners).
Sales & Upselling
  • Promote add-on services (e.g., maintenance packages, car accessories, insurance renewal).
  • Support marketing campaigns (e.g., seasonal promotions, customer loyalty programs).
  • Encourage repeat business by maintaining long-term customer relationships.
Requirements / Qualifications
  • Minimum O Level or equivalent (Automotive/Business Admin preferred).
  • Prior experience in automotive workshop, service advisor, or admin roles is an advantage.
  • Strong communication and interpersonal skills.
  • Organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Proficient in MS Office, invoicing systems, or workshop management software.
  • Customer-focused with a positive attitude and problem-solving mindset.

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