Consultant - Loyalty Technical Solutions, Asia

1 week ago

Singapore RMA CONTRACTS PTE. LTD. Full time

**Job Title: Consultant - Loyalty Technical Solutions, Asia Pacific
**Job Type: Contract - 9 Months
**Job Location: Eunos Road, Singapore
**Our Client**:It is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

**Position Summary**

Consultants in Technical Solutions team are the face of support organization to top clients and represent the clients internally to business and technology teams. As a Consultant, you will need to be able to work in a strong team environment, have strong communication and analytical skills, be a mentor to junior/new team members and become a knowledge expert to business teams across a range of Loyalty Services.

**In this role, you are expected to**:

- Act as the single point of contact for assigned major accounts
- Be the primary contact for Loyalty & Offers Platform
- Support clients by providing program guidance, expertise and performing research/analysis on production issues
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Technology Teams
- Generate business intelligence reports used for client deep dive analysis and discover opportunities to assist sales teams in country Provide proactive support to global Technical Solutions team on critical issues
- Provide consultative guidance and best practice knowledge to clients using Loyalty & Offers Platform
- Educate clients on how enhancements of services will benefit their business
- Create, edit, and distribute client notifications and communications Participate and represents Technical Solutions team & clients in requirements, design, and roll out of new products and services
- Be a representative of client support to other departments, building a strong brand and teamwork presence in the business
- Collaborate with sales teams to build relationships with technical and business contacts across the account portfolio

**Qualifications**
- Bachelor’s Degree in Computer Science, Technology or equivalent
- 5+ years of work experience in the payments industry and/or ecommerce
- Familiarity with PCI DSS compliance
- Executive level communication (written and spoken) English
- Strong client facing experience required
- Have a strong collaborative working style to work in a global team environment
- Experience with e-commerce platforms, online shopping carts and/or payment service providers (gateways / acquirers)
- Demonstrate strong leadership capabilities and interpersonal skills to manage clients
- Strong organization skills including resolution management and follow up with clients
- Strong analytical problem-solving skills

**What will also help**:

- Knowledge in Credit Card Payments & Processing
- Experience in Ecommerce / Web Technologies
- Experience with web-based programming: PHP, ASP,.NET, Java, JavaScript, HTML, XML, JSON, REST APIs (Note: this is not a developer role, but foundational knowledge is necessary)
- Understanding of Web Security: SSL, HTTPS

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