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Managing Consultant, Advisors, Loyalty

3 weeks ago

Singapore MasterCard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Managing Consultant, Advisors, Loyalty

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Make an Impact as a Managing Consultant

As a Managing Consultant, you will be at the forefront of advising clients across industries, on how best to drive customer loyalty. Leading the project delivery team, you will engage stakeholders, generate hypotheses and independently structure engagements to address client problems across loyalty program components (earn, rewards, tiers, benefits, operating model, etc.), customer journey mapping and customer engagement strategies.

Our clients are global, household brands and you will have the opportunity to be a trusted advisor to them on their end-to-end loyalty journey, that is, you’ll design powerful loyalty strategies and guide the client all the way through implementing a loyalty program.

In leading this process, you will mentor and coach junior teammates, and contribute to Mastercard’s Loyalty knowledge management and best practices. Join us if you want to shape the future of loyalty and customer engagement

Role:

- Lead the delivery of Loyalty Consulting projects in Asia Pacific, engage client stakeholders, own the project plan, delegate project workstreams to team members and shape the analyses into impactful and actionable recommendations
- Champion the loyalty strategy (Program design, implementation, partnerships, customer engagement & journey mapping, loyalty economics) in our clients' businesses and identify ways to create client impact and grow Mastercard engagement with them
- Extract intellectual capital from engagement work and actively develop and share tools, methods and best practices across customer loyalty
- Mentor junior teammates on analytical and technical skill sets
- Build strong relationships with senior-level clients and internal stakeholders to guide impactful decisions

All About You:
We recruit for and value the following core competencies:

- Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients
- Problem Solving: Leads definition and development of deliverables to solve client problems, address difficult client situations, and produce actionable recommendations for clients
- Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills
- Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions
- Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations to achieve positive outcomes.
- Teamwork: Creates positive team environment and supports collaboration within small teams to produce outstanding deliverables, with a will to win attitude
- Commercial Orientation: Ability to identify strong opportunities to leverage Data & Services capabilities, including identification of cross-sell opportunities, and partner with broader Data & Services teammates on contracting activities
- Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness