Senior Application Support Specialist

1 week ago

Singapore CLARIVATE ANALYTICS (SINGAPORE) PTE. LTD. Full time

We are looking for a **Senior **Application Support Specialist **to join our **Professional Services **team in Singapore. This role works in a close, collaborative manner with System Librarians, Cloud Operations, and Product teams to provide the highest levels of customer service to Innovative customers.

**About You - experience, education, skills, and accomplishments**
- BSc in Computer Science, Engineering, or relevant field
- Understanding of XML, HTML, TCP/IP, Oracle DB and SQL
- Knowledge in computers and information systems
- Experience with Linux
- At least 5 years’ experience in developing or supporting enterprise software using any of the following J2EE,
- JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and
- Shellscript Linux scripting, Kubernetes and AWS cloud setup, OpenSSL, etc
- Experience working as Tier 1 level support and/or helpdesk function

**It would be great if you are...**

Working in library information technology industry

**What will you be doing in this role?**
- Serve as a first line of technical Support for Polaris and Vega ILS customers
- Provide emergency response support (in Site Down/Critical situations)
- Perform product configuration based on customer requirements including attending to customer service request
- Change or fine-tune System related parameters
- Perform problem analysis and implement corrective and preventive measures to prevent recurrence
- Provide technical solutions
- Interact with internal departments (development, cloud, etc.) and customer
- Become a knowledge domain expert for Polaris and Vega software
- Provide online and/or on-site assistance and training to customers

**About the Team**

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.

We provide world-class services by consistently meeting customer satisfaction while continuously improving our organizational efficiency.

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